Frequently Asked Questions

Welcome to our FAQ section, where we provide solutions and guidance for your John Charles experience. Should you have any further questions, our dedicated customer service team is always delighted to assist.

Can I order a dress directly from John Charles?

Our dresses are available exclusively through our carefully selected, authorised stockists. Visit our Find a Stockist page to find your nearest retailer.

How can I locate my nearest John Charles boutique?

Simply visit our Find a Stockist page to find your nearest retailer.

What are your typical retail prices?

Our elegant occasionwear pieces generally start from around £499. We recommend contacting your local stockist for precise pricing and availability.

I’d love a coordinating hat to go with my outfit. Do you offer one?

Every dress comes with a fabric swatch so you can match accessories beautifully. Speak with your local retailer for help styling coordinated hats and accessories.

I’m interested in stocking John Charles in my store. How do I become a stockist?

We’d love to consider you. Please call our Customer Service team on +44 (0)20 8888 8833 or email info@studioellis.co.uk, and we’ll introduce you to our relevant agents.