FAQs

Frequently Asked Questions

Here are some of the most frequently asked questions regarding John Charles. If you can’t find your question listed then please call us on +44 (0)20 8888 8833 and we will do our best to help you.

CAN I ORDER A DRESS DIRECTLY FROM YOU?

Our dresses are only available from authorised John Charles stockists.

Find your nearest store on our John Charles retailers page. If you are having difficulty finding a store in your area contact us at +44 (0)20 8888 8833 or e-mail contact@johncharles.co.uk

HOW CAN I FIND MY NEAREST JOHN CHARLES RETAILER?

Please visit our Retailers page for a list of retailers near you. Alternatively, you can telephone John Charles Customer Services on +44 (0)20 8888 8833

WHAT ARE YOUR RETAIL PRICES?

Our outfits retail from approximately £499. Please contact your local retailer for more information.

WHAT IF THE STORE I’M BUYING FROM IS NOT LISTED ON YOUR STOCKIST LIST?

If the store is not listed on our website as an official stockist or a member of the John Charles team has not informed you that they can officially sell the brand then they are not one of our legitimate stockists.

I WOULD LIKE A CO-ORDINATED HAT WITH MY OUTFIT

We create our own exclusive hats & fascinators for each collection. These unique pieces are designed in-house by the John Charles design team, using our exclusive signature fabrics. Take a look at our latest collection and speak to your local retailer about finding your perfect accessories.

I AM THINKING OF STOCKING JOHN CHARLES IN MY STORE. HOW DO I GO ABOUT IT?
Telephone our customer service on +44 (0)20 8888 8833 or e-mail contact@johncharles.co.uk. We will then give you the relevant agents details.
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